Wednesday, February 8, 2023
Tech & Science

How Microsoft could use ChatGPT to supercharge its products | CNN Business


Is ChatGPT the brand new Clippy?

Shortly after Microsoft confirmed plans this week to speculate billions in OpenAI, the corporate behind the viral new AI chatbot device ChatGPT, some folks started joking on social media that the expertise would assist supercharge the much-hated, wide-eyed, paperclip-shaped digital assistant.

While Clippy could mostly be a factor of the previous, the corporate’s transfer to double down on AI instruments presents the promise of doing what Clippy by no means fairly achieved: reworking how we work.

“There is a kernel of truth to the Clippy comparison,” David Lobina, a synthetic intelligence analyst at ABI Research. “Clippy was not based on AI – or machine learning – but ChatGPT is a rather sophisticated auto-completion tool, and in that sense it is a much better version of Clippy.”

Since it was made out there in late November, ChatGPT has been used to generate unique essays, tales and tune lyrics in response to consumer prompts. It has drafted analysis paper abstracts that fooled some scientists. Some CEOs have even used it to write down emails or do accounting work.

For Microsoft, integrating the chatbot device might make its core software program merchandise extra highly effective. Some potential use circumstances embrace writing strains of textual content for a PowerPoint presentation, drafting an essay in Word or doing computerized knowledge entry in Excel spreadsheets. For Microsoft’s search engine Bing, ChatGPT might present extra customized search outcomes and higher summarize internet pages.

All of the above recommendations have been generated by asking ChatGPT numerous types of the query, “How could Microsoft integrate ChatGPT into its products?” Microsoft, for is an element, has stated little on doable integrations past not too long ago announcing plans so as to add ChatGPT options to its cloud computing service.

“Microsoft will deploy OpenAI’s models across our consumer and enterprise products and introduce new categories of digital experiences built on OpenAI’s technology,” Microsoft stated in a press launch this week, saying the expanded partnership.

When Microsoft first invested in OpenAI in 2019, CEO Satya Nadella said he believed synthetic intelligence could be “one of the most transformative technologies of our time.” But it arguably wasn’t till final 12 months, with a number of new releases from OpenAI, together with ChatGPT and the highly effective picture generator DALL-E, that the numerous potential of the partnership turned broadly obvious.

Suddenly, Microsoft seems to be in a frontrunner place in Silicon Valley’s high-stakes AI race. It is now working carefully with an organization, OpenAI, and a product, ChatGPT, which have reportedly caught Google off guard and seemingly sparked some frustration from Meta’s chief AI scientist.

“Microsoft is not a leader in AI research at present, but with this exclusive deal with OpenAI, they are going to be catapulted into the heart of things,” Lobina stated.

The OpenAI funding was introduced days after Microsoft confirmed plans to lay off 10,000 employees as a part of broader cost-cutting measures. Nadella stated the corporate will proceed to spend money on “strategic areas for our future” and pointed to advances in AI as “the next major wave” of computing.

Jason Wong, an analyst at market analysis agency Gartner, advised CNN it is sensible why Microsoft is aggressively pursuing AI, calling it “the secret sauce for applications built and running on the cloud.”

But there may very well be dangers for Microsoft in utilizing and being related to OpenAI’s expertise. Both ChatGPT and DALL-E are educated on huge quantities of information with the intention to generate content material. That has raised some issues concerning the potential of those instruments to perpetuate biases present in that knowledge and to unfold misinformation. For Microsoft, that might make integrating the device into particular merchandise problematic.

“Systems such as ChatGPT can be rather unreliable, making up stuff as they go and giving different answers to the same questions – not to mention the sexist and racist biases,” Lobina stated. Microsoft, he stated, will doubtless wish to “wait before letting GPT systems answer online search queries.”

While ChatGPT has gained traction amongst customers, a rising variety of schools and teachers are also concerned concerning the rapid affect of ChatGPT on college students and their potential to cheat on assignments. Integrating ChatGPT too rapidly into Microsoft’s merchandise might run the danger of colleges rethinking their use of that software program.

Despite points that might doubtlessly create unfavorable publicity for the businesses related to these instruments, Microsoft clearly acknowledges its alternative to turn out to be an AI chief.

“Microsoft continues to spend significant research and development on AI and innovations that require AI behind it, such as computer vision technologies, but [these technologies] are not as apparent to its users,” stated Wong from Gartner. “This is the phenomenon of ‘everyday AI’ where AI is just in the background and customers take it for granted.”

With the revealing of ChatGPT, he stated, OpenAI’s potential has been proven “to the masses.” The similar could also be true of Microsoft.

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